State Farm® Insurance Agent Jim Rollo
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Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
noah digtial
May 10, 2025
2
out of
5
rating by noah digtial
"I’ve been with State Farm for many years, maintaining a clean record with no accidents or tickets, and I always pay my bill on time. I was told that if I’m ever at fault in an accident, it would take 10 years to regain my current discount. While everyone at this agency is kind and professional, the experience feels very impersonal. Despite being a good driver and loyal customer, my bill has increased by about 10% every six months over the past three years. Each time, I receive a computer-generated notice in the mail with no personal explanation, just a generic response that “it’s going up for everyone.” Jim seems like a nice person, but in all my years here, I’ve never seen any meaningful effort to advocate for keeping more money in the pockets of safe driving, good and loyal customers. For a company whose slogan is “Like a good neighbor,” this feels more like dealing with a distant corporation than a neighbor who is looking out for you. Updated review: I appreciate the detailed response to my original review and the time taken to explain the rate increase process and available discounts. While the information is helpful, I want to clarify that my main concern was less of a lack of understanding of why rates are going up, but rather the overall experience of feeling like just a number despite many years of loyalty, safe driving, and on-time payments. I also could not help but notice that although the response is signed by Jim, it seems likely written by someone else or adapted from a standard template. That reinforces the feeling that even when concerns are raised, the response is more procedural than personal. I understand that State Farm, like other insurers, has to balance rising costs and risk, and that rate increases are often part of that. Still, it is worth mentioning that while rate hikes are presented as necessary, they are business decisions approved at the company’s request. For loyal customers with no claims, it can feel frustrating to pay more each year without seeing added value or personalized recognition in return. To be fair, your team has always been professional and courteous. However, I do hope to see more of the “good neighbor” spirit in action through meaningful loyalty rewards, stronger advocacy for long-time customers, and more authentic, personalized engagement. Thank you again for the response."
We responded:
"Dear “Noah Digital”. Thank you for taking time to share your comments about our team and your frustrations with increasing auto insurance rates. While our records do not reflect your name as a policyholder in our agency, we will do our best to respond. There are 3, 6 and 10 year accident free discounts with State Farm. If you have been insured with State Farm more than 10 years with no accidents, you may be earning a 10 year accident free discount. It’s not possible for me to know exactly since your name is not in our records. It’s is true that auto insurance rates have increased for all of us over the past several years, primarily due to inflation. The cost of parts and labor to repair vehicles has increased. Insurance companies in NYS must apply to the NYS Dept of Financial Services to request any rate increases and NYS DFS decides if the rate request is valid. All rates are controlled by NYS DFS. It is nice to hear you say our staff is courteous and professional. Your observation that all auto insurance renewals are computer generated is correct, and will likely continue to be the case. There are several ways our policyholders can take advantage of additional discounts. State Farm has a Drive Safe and Save Program which will reduce your premiums. There is also a NYS Defensive Driving Discount. We are happy to review these discounts with you. Thank you again for your comments and your loyalty. Sincerely, Jim Rollo "
Shoshana Peterson
February 28, 2025
5
out of
5
rating by Shoshana Peterson
"Thank you Justin for answering my questions in detail of rental insurance. You made it easy to enroll as well."
We responded:
"Dear Shoshana. Thank you for writing a review about your experience working with Justin for your renter’s insurance. We are grateful for the privilege of serving you. Sincerely, Jim Rollo"
sam
January 31, 2025
5
out of
5
rating by sam
"shoutouts to tracy"
We responded:
"Dear Sam. Thank you for recognizing Tracy’s outstanding work and customer service. We are honored to serve as your State Farm Agent for your new home insurance. Sincerely. Jim Rollo State Farm. "
Muhamed Mujcic
October 21, 2024
5
out of
5
rating by Muhamed Mujcic
"I worked with Justin and not only did we get a better quote, the service was amazing. He was super quick and easy to work with. I recommend this office!"
We responded:
"Muhamed. Thank you for taking the time to leave such a glowing review! We're thrilled to hear about your positive experience with Justin. Providing top-notch service and securing the best possible insurance quotes for our customers is what we strive for every day. We're glad we could make the process quick and easy for you! Jim Rollo #AutoInsurance #HomeInsurance #StateFarm #LifeInsurance #HealthInsurance #InsuranceCoverage #SaveOnInsurance #InsuranceQuotes #BestInsurance #InsuranceAgent "
jenna Battaglini
October 18, 2024
5
out of
5
rating by jenna Battaglini
"Justin was awesome!! Super easy to work with and a big help"
We responded:
"Jenna. We're over the moon to hear Justin made your experience smooth and helpful! Thanks for sharing your positive vibes. #InsuranceHeroes #ClaimsMadeEasy #CustomerSatisfaction #PolicyPerfection #JustinTheGreat". Jim Rollo"
J Kwon
October 10, 2024
5
out of
5
rating by J Kwon
"Always attentive and takes care of any concerns . Moved to syracuse but still am carried from Jim Rollo and his staff."
Sa Moe Hogan
October 7, 2024
5
out of
5
rating by Sa Moe Hogan
"I moved my home and auto insurance over to State Farm a few weeks ago and the experience has literally been enjoyable and a breeze. Toni is phenomenal and will go above and beyond to assist in any way that she’s able! Thank you, Jim Rollo and Toni! I’m telling everyone I know! Go to State Farm with Jim Rollo!!! 🙌🏼🙌🏼🙌🏼💜"
We responded:
"Dear Sa Moe: Thank you for your 5-star review, we truly appreciate it! We're thrilled to hear that Toni provided you with exceptional service while setting up your insurance. At Jim Rollo State Farm Insurance, we strive to make the process as easy and stress-free as possible for our customers. Toni's experience and professionalism with home insurance, auto insurance and life insurance are second to none. We're delighted to have helped make your insurance experience simple. For all your insurance needs, we highly recommend reaching out to Toni. Thank you again for choosing Jim Rollo State Farm Insurance as your trusted insurance provider! Sincerely, Jim Rollo #Binghamton #BroomeCounty #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance"
Melanie Martinez
October 4, 2024
5
out of
5
rating by Melanie Martinez
"I’ve been with Jim Rollo well over 5 years I believe and they always provide quick friendly excellent customer service. They always provide what I need with reasonable rates not only for me but also my family."
We responded:
"Dear Melanie. You’re correct, you have been insured with us for nearly 8 years! We are grateful for your business and we are delighted to know you satisfied with our customer service. Thank you for the privilege of serving you and your family. Sincerely. Jim Rollo"
John Farrell
October 1, 2024
5
out of
5
rating by John Farrell
"Informed, gives best advice, diligent, and clearly explains. Highly recommended."
We responded:
"Thank you John! We appreciate you sharing your experience working with our team. We are grateful for the opportunity to serve your family over all these years. "
Daniel O'Brien
September 27, 2024
5
out of
5
rating by Daniel O'Brien
"Service was extremely convenient and concise. I work a tight schedule at work and they made it very easy to get my insurance switched over effortlessly. Thank you!"
We responded:
"Daniel. Thank you for writing a review to share your experience working with our team. We appreciate your business and look forward to serving your insurance needs for many years to come. Sincerely. Jim Rollo"
Erzsebet Papp
September 24, 2024
5
out of
5
rating by Erzsebet Papp
"I've had the best customer experience ever. Always someone to talk to, no matter how busy they were. They are very good people, it will be nice to have them in my corner. Thank you State Farm Family!"
We responded:
"Dear Erzsebet. Thank you for your business. We are grateful for the opportunity to serve you. Jim Rollo State Farm"
Anna Anna
September 20, 2024
5
out of
5
rating by Anna Anna
"Very, very happy with Jim Rollo's office. We got a really high quote for homeowners insurance from another company so our realtor suggested we call these guys. We worked with Justin and not only did we get a much better quote, the service was amazing. He was super quick and easy to work with. I highly recommend this office!"
We responded:
"Anna. Thank you for the amazing review! We're thrilled to hear that Justin provided you with a great experience while setting up your homeowner insurance. At Jim Rollo State Farm Insurance, our priority is to ensure that our customers receive the best possible coverage tailored to their unique circumstances. We're glad Justin was patient and took the time to explain all the details of your coverage. We're proud to have Justin as part of our team. Thank you for your kind words and for choosing us as your insurance provider. We look forward to continuing to serve you in the future. Jim Rollo State Farm Insurance #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Maria Melvin
September 10, 2024
3
out of
5
rating by Maria Melvin
"We recently switched our home and auto insurance to State Farm after being with another insurance company for 40 years. So far everyone we've come in contact with at Jim Rollo's office has been helpful and kind. The switch was painless and saved us a money. Hopefully, we'll never actually have to use the insurance. If we do, though, it's good to know we have solid insurance policies for a less than what it was costing us with the other insurance company. Edit 9/10/24: We just got our auto insurance bills for the next 6 months and one of those bills increased 30%, the other 17%. While I understand rates go up, these increases, especially the 30%, seem a bit high. We've had no accidents or incidents and our mileage is very low. When I called to find out why our bills increased so much, the agent tried to be helpful, but didn't give me an answer that made any sense. If this is going to happen every 6 months, then we'll probably be switching insurance companies."
We responded:
"Dear Maria. Thank you for writing a review about your experience working with our team. We appreciate the opportunity to serve your family. Sincerely. Jim Rollo Dear Maria. Please allow me to provide a follow up response to your most recent edit of the review. State Farm (like all insurance carriers) has experienced unprecedented claims expenses which have made it necessary to request premium adjustments from state regulators. The following excerpt from State Farm annual report provides insights into the cost of claims. “2023- The State Farm P-C group of companies reported earned premium of $87.6 billion and a combined underwriting loss of $14.1 billion. This result compared to an underwriting loss of $13.2 billion on earned premium of $74.3 billion in 2022.” We wish these premium adjustments could be avoided. The inflationary factors which resulted in record claims payouts and losses for two years in a row, are beyond our control. We continue to strive for excellence everyday and we are here to serve you when you need us. Jim Rollo"
Loren
August 27, 2024
5
out of
5
rating by Loren
"My family has been using Tony for longer than I can remember, and once I turned 16 I have been using Tony for all of my insurance needs at Jim Rollo's State Farm Agency, and here we are 20 years later. Whether it's home owners insurance or auto insurance she has been there through everything. You will never be met with anything but professionalism, kindness, experience, and excellent customer service every time. I'm very lucky to have such a great agent, especially when the world of insurance can be a very hard field to navigate. Thank you Tony for always being there for my family and myself! Loren"
We responded:
"Loren: Thank you so much for your 5-star review! We are thrilled to hear about your positive experience with Toni at Jim Rollo State Farm Insurance. As a trusted provider of car insurance, home insurance and life insurance, we take pride in offering excellent coverage at competitive rates. Toni's commitment to delivering exceptional service and efficient communication sets us apart from other insurance companies. We are glad to have earned your business and look forward to continuing to meet your insurance needs. If you ever require assistance with your car insurance, home insurance, life insurance, or any other insurance-related matter, please don't hesitate to reach out. We appreciate your support and value you as a customer. Jim Rollo State Farm Insurance #StateFarm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Heather Hoffman
July 29, 2024
5
out of
5
rating by Heather Hoffman
"New customer. This agency has been wonderful with answering my questions and getting me great pricing!"
We responded:
"Heather: Thank you for sharing your fantastic experience with Jim Rollo State Farm! We're delighted to hear that our team provided you with exceptional service for your insurance needs. It's our priority to ensure that our customers fully understand their insurance coverages and benefits, and we're glad to hear that we were able to answer all your questions. We appreciate your kind words and the opportunity to serve you as a valued customer. If you ever need any further assistance, please don't hesitate to reach out. Thank you again for choosing us for your insurance needs. Jim Rollo State Farm Insurance #Binghamton #BinghamtonNY #StateFarm #LikeAGoodNeighbor #Insurance #CarInsurance #HomeInsurance #LifeInsurance #JimRolloStateFarm "
Badr Elhamraoui
July 18, 2024
5
out of
5
rating by Badr Elhamraoui
"Justin Sisenstein from Jim Rollo's office is the most accomodating and helpful agent I have ever worked with. I highly recommend this office and couldn't ask for better. A+"
We responded:
"Dear Badr. Thank you so much for your kind words and for choosing Jim Rollo State Farm Insurance for your insurance needs! We are thrilled to hear that Justin provided you with excellent service. We pride ourselves on being personable and professional in assisting our valued customers like you. At Jim Rollo State Farm Insurance, we understand the importance of protecting you and your family. That's why we offer a range of coverage options and policies, including car insurance and life insurance, to ensure that you have the right protection in place. We appreciate your recommendation and are grateful for the opportunity to serve you. If you have any further questions or need assistance with any other insurance needs, please don't hesitate to reach out. Thank you again for your feedback and for choosing Jim Rollo State Farm #CarInsurance #LifeInsurance #Insurance #likeagoodneighbor #HomeInsurance "
Ai Kiminomori
July 12, 2024
5
out of
5
rating by Ai Kiminomori
"Very friendly and hospitable. The rates are also reasonable and affordable. Communication is great too. Overall I feel very comfortable with their service."
We responded:
"Dear Ai. Thank you for sharing your experience working with our team. We appreciate your business and we are grateful for the opportunity to serve as your insurance needs. Sincerely. Jim Rollo State Farm"
Lacy Blair
July 10, 2024
1
out of
5
rating by Lacy Blair
"Declined for auto insurance based on credit. One car loan (100% on time payments) and a parent student loan for our daughter's college. Unbelievable. Would not recommend"
We responded:
"Dear Lacy. We appreciate the opportunity to look at your auto insurance. We are disappointed that we were unable to offer auto insurance at this time. Thank you for considering State Farm. Sincerely, Jim Rollo "
Angel Gates
June 24, 2024
5
out of
5
rating by Angel Gates
"I previously had State Farm for a very long time. It got to be too expensive for me so I did find somewhere cheaper. If I did go back to State Farm. It would NOT be because of Jim Rollo. There’s a woman by the name of Toni that works in the Endwell one. She is a very wonderful human being. She helped me through so much whenever I had any kind of issue."
We responded:
"Angel. Thank you for writing a review about your experience working with Toni. We agree with you, Toni does an amazing job. We are grateful for your business! Thanks for choosing Jim Rollo State Farm. Hope we can win you back in the future. Toni would be delighted to help you. Sincerely. Jim Rollo"
Paul Deamer
June 5, 2024
5
out of
5
rating by Paul Deamer
"Jim and his team are fantastic to work with. We've been with Jim for over 15 years for home and auto insurance. Highly recommend."
We responded:
"Paul. Thank you for the honor of serving as your home and auto insurance agent for the past 15+ years. We are grateful for your business. Jim Rollo"
James Head
May 30, 2024
4
out of
5
rating by James Head
"Justin was kind and knowledgeable. Virtual call was a little tricky to work with and was a bit more confusing than in person. We had some technical (camera, screen) difficulties that may have been the system or something else. Overall, the service and insurance has been good, and all the people I've worked with have been kind and helpful and not pushy, just trying to teach."
We responded:
"James. Thank you for writing about your experience working with Justin. We are grateful for your business! Jim Rollo "
Michael Van Kleeck
May 23, 2024
5
out of
5
rating by Michael Van Kleeck
"I transitioned over to Jim Rollo because it was an opportunity to save money and they made the process seamless and made everything as easy as possible."
We responded:
"Dear Michael. Thank you for writing a review. We appreciate your business! Sincerely. Jim Rollo"
stephen lyons
May 22, 2024
5
out of
5
rating by stephen lyons
"Got insurance from Jim Roll’s agency for a real estate closing. The transaction was remote and was handled smoothly and professionally with no issues. The agency took care of all the bank requirements and communication so there was no need for me to followup. Was an easy and thorough process that was stress free. Would have no hesitation recommending Jim Rollo’s insurance agency."
We responded:
"Stephen. Thank you for choosing our agency to provide your home insurance. We are grateful for the opportunity to serve you. We wish you many years of happiness in your new home. Sincerely, Jim Rollo "
Anthony Persaud
May 10, 2024
5
out of
5
rating by Anthony Persaud
"This was one of the best decision I made to switch to Jim Rollo State Farm. My savings in premium was significant. All the staff are professional and very helpful. Recently I filed a claim and Antonella from State Farm was relentless in ensuring it was processed to my satisfaction. I want to Thank Jim and his team for the excellent work they are doing! I would definitely recommend Jim Rollo - State Farm Insurance Agent for meeting your insurance needs."
We responded:
"Dear Anthony: Thank you for taking time to share your feedback. It is especially important to us that you are satisfied with your claim experience. We appreciate your business. It is a pleasure to serve you and your family. Sincerely, Jim."
Sharlene Campfield
May 9, 2024
5
out of
5
rating by Sharlene Campfield
"Two thumbs up for the team at Jim Rollo State Farm, they are kind and courteous and will help you choose the right kind of insurance that you need for whatever it is that you need to insure."
We responded:
"Dear Sharlene. Thank you for sharing your experience working with our team. We are honored to serve you. Sincerely. Jim Rollo"